Effective date: 7 October 2026
This Privacy Policy explains how EYOUTH collects, uses, discloses and protects personal data when you visit this website, create an account, contact us or place an order. We handle personal data in accordance with applicable Singapore law, including the Personal Data Protection Act 2012 (PDPA).
Information we collect
We may collect your name, email address, telephone number, billing and delivery addresses, account details, order history, product selections, customer-service messages, and information needed to process returns or refunds. We may also collect technical information such as your IP address, browser type, device information, cookie identifiers and how you use the website.
How we use personal data
- To process, confirm, deliver and support your orders.
- To provide customer service, manage returns and respond to enquiries.
- To operate accounts, shopping baskets, checkout and other website functions.
- To prevent fraud, protect our customers and maintain website security.
- To improve our products, website and customer experience.
- To meet legal, tax, accounting and regulatory obligations.
- To send marketing only where permitted and subject to your communication choices.
Payments
Payment information is processed securely by our payment service providers. EYOUTH does not intentionally store complete payment-card numbers or security codes on its own website servers. Payment providers process information under their own privacy and security terms.
When we share information
We share personal data only where reasonably necessary with service providers that help us operate the store, including payment processors, delivery and logistics providers, website hosting and IT providers, analytics and fraud-prevention services, and professional advisers. We may also disclose information when required by law, to protect legal rights, or in connection with a business reorganisation. We do not sell personal data.
Cookies
We use cookies and similar technologies to keep the website working, remember basket and account choices, support checkout, understand site performance and help prevent fraud. You can manage cookies in your browser, but disabling essential cookies may prevent parts of the store from working correctly.
Retention and security
We retain personal data only for as long as needed for the purposes described above, including customer service, legal, tax, accounting and fraud-prevention requirements. We use reasonable administrative, technical and organisational safeguards, although no online service can guarantee absolute security.
International transfers
Some service providers may process information outside Singapore. Where this occurs, we take reasonable steps to require a standard of protection comparable to that required under applicable Singapore data-protection law.
Your choices and requests
You may ask to access or correct personal data we hold about you, withdraw consent where applicable, stop marketing communications, or raise a privacy concern. Withdrawal of consent may affect our ability to provide services that require the relevant information. We may need to verify your identity before completing a request.
Children
This store is not directed to children, and we do not knowingly collect personal data from children without appropriate consent.
Updates to this policy
We may update this policy when our practices, services or legal obligations change. The effective date shown above indicates the latest version.
Contact us
For privacy questions or requests, contact the EYOUTH privacy contact at service@eyouth.com.